Privacy Policy

1. Who We Are and How This Policy Applies

Puplins is operated by Furkan Taşçıoğlu (“Puplins,” “we,” “us,” or “our”). We value your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, or place an order.

We handle personal information in accordance with the laws applicable to our activities. These may include Türkiye’s Personal Data Protection Law (KVKK), the European Union’s General Data Protection Regulation (GDPR), and U.S. state privacy laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and the Texas Data Privacy and Security Act (TDPSA). The rights available to you depend on your location and whether a particular law applies to Puplins and your information. cppa.ca.gov

2. Information We Collect

We collect information you provide directly, information generated when you shop with us, and certain technical information collected when you use our website. This may include:

  • Contact and account details: Your name, email address, telephone number, and account information if you create an account.
  • Order and personalization details: Products purchased, billing and delivery addresses, order history, and the name, font, thread color, design, size, or other instructions you provide for a personalized item.
  • Payment and transaction details: Information needed to confirm and manage a purchase. Card details required to complete payment are processed by the payment services offered at checkout.
  • Communications: Messages and information you provide when contacting us about an order or making a request.
  • Device and usage information: Your IP address, browser and device information, time zone, pages viewed, and interactions with the website, including information collected through cookies where applicable.

3. How and Why We Use Information

We use personal information to process payments, make and deliver your products, communicate about your order, provide customer support, and handle returns or product issues. We also use it to maintain the security of our store, prevent fraud, and comply with applicable tax, accounting, and legal obligations.

Where permitted by law, we may use information to understand how customers use our website and improve our services. We send marketing communications only where we have an appropriate legal basis to do so. You can unsubscribe from marketing emails using the link provided in the message or by contacting us.

The legal basis for processing depends on the activity and applicable law. It may include performing our contract with you, complying with a legal obligation, pursuing a legitimate interest permitted by law, or obtaining your consent.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember your preferences, understand website performance, and support advertising where such features are enabled.

  • Essential cookies support functions such as maintaining your shopping cart and completing checkout.
  • Analytics cookies, if enabled, help us understand how visitors use the website.
  • Advertising cookies, if enabled, may be used to measure advertising or show relevant promotions.

Where applicable law requires consent for optional cookies, you can make your choice through the cookie controls available on the website. You can also manage cookies through your browser settings. Disabling certain cookies may affect how the store functions.

5. When We Share Information

We share personal information with providers that help us operate our business and fulfill your order, only to the extent relevant to the services they provide. These may include:

  • Shopify, which provides our online store platform. Shopify’s privacy information is available here.
  • Payment providers, which process transactions.
  • Shipping providers, which need delivery information to transport your order.
  • Customer support, analytics, and marketing providers, where those services are enabled and used by Puplins.

We may also disclose information where required by law or where necessary to establish, exercise, or defend legal rights.

Google Analytics and other specific tracking services should be named here only if they are actually enabled on the Puplins store. If Google Analytics is in use, customers can find Google’s opt-out information here.

6. International Transfers and Data Retention

Puplins operates from Türkiye and serves customers in other countries. Shopify and the other providers involved in processing orders may handle information in countries outside your country of residence. Where a transfer requires a specific legal safeguard, we use an applicable mechanism or take other steps required by law. Such mechanisms may include Standard Contractual Clauses where appropriate; this Policy does not state that they apply to every transfer. commission.europa.eu

We keep personal information for as long as reasonably necessary to complete orders, provide customer support, meet legal and accounting obligations, resolve disputes, and protect our legal interests. When information is no longer needed, we delete or anonymize it as appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request deletion of your information, subject to applicable exceptions;
  • object to or request restrictions on certain processing;
  • receive certain information in a portable electronic format;
  • withdraw consent where our processing is based on consent; and
  • opt out of certain targeted advertising activities or the sale or sharing of personal information, where those rights apply.

To exercise a right, email info@puplins.com. We may need to verify your identity before responding. We will assess and respond to requests in accordance with the law applicable to the request. Withdrawing consent does not affect processing that occurred before withdrawal or processing permitted on another legal basis. www.edpb.europa.eu

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, and loss. These measures include secure connections where supported by our website and service providers, together with appropriate controls on access to information. No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Contact and Changes to This Policy

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact:

Puplins — Furkan Taşçıoğlu
Email: info@puplins.com
Business address: [Official business address]